Our Guest Speaker
Customer service is something every business needs to deal with, no matter if you have a B2B-based company or sell directly to the public. Our guest speaker this week, Richard Phillips, will discuss how to handle customer complaints.
The format of this course will consist of an approximately 20 minute lecture followed by a Q&A session lasting approximately 5 minutes. Although we model the new EFC format after collegiate courses, we respectfully ask all in attendance to refrain from asking questions during the lecture portion so as to give the speaker(s) ample time to get through the material.
Refreshments will be available for purchase downstairs at the Skyline Café before and after class. We ask that you exercise good stewardship and help us keep the facility in good order by cleaning up after yourself. Once class is officially over for the day, we encourage ongoing information exchange and networking while maintaining appropriate social distancing. If you have any questions that did not get answered in class, please email them to us and we’ll either incorporate the responses into a future session or email you back directly.
Click the button below to access our archive of presentation materials.
3 Ways to Engage
Join us in person.
We meet in room M-1 located upstairs above the Skyline Café.
Watch remotely on Zoom.
Meeting ID: 895 2422 7991 Passcode: 019229
Watch the replay.
Our entire video archive is available on-demand via YouTube.